Shipping policy

SHIPPING POLICY

Effective Date: Tues Oct 6 2026
Last Updated: Tues Oct 6 2026

At PartsConnect Ltd., we understand that getting the right appliance part quickly is important. This Shipping Policy explains how we process, ship, and deliver orders placed through AftermarketApplianceParts.ca (the "Website").

By placing an order through the Website, you acknowledge and agree to the terms of this Shipping Policy.

1. Where We Ship

PartsConnect Ltd. currently ships orders within Canada.

Shipping availability may vary depending on the product, destination, size, weight, and shipping carrier.

Some products may not be available for shipment to certain remote, rural, territorial, or other locations due to carrier restrictions or product-specific requirements.

If we are unable to ship an order to your address, we will contact you to discuss available options.

2. Order Processing

Orders are generally processed Monday through Friday, excluding Canadian statutory holidays.

Orders will generally be processed on the next business day.

Processing times are estimates and may vary depending on inventory availability, payment verification, order volume, supplier availability, and other circumstances.

Receiving an order confirmation email confirms that we have received your order. It does not necessarily mean that your order has been processed or shipped.

You will receive a shipping confirmation and tracking information, where available, once your order has been dispatched.

3. In-Stock Products

Products identified as "In Stock" are generally available for immediate processing.

However, inventory levels can change quickly, and an item may become unavailable between the time an order is placed and the time it is processed.

If an item becomes unavailable after you place an order, PartsConnect Ltd. may contact you with an estimated availability date or offer an alternative or applicable refund.

4. Shipping Times

Shipping and delivery times depend on the destination, shipping service selected, product availability, and carrier.

 

Delivery estimates are not guaranteed delivery dates unless a guaranteed service has been specifically purchased and confirmed.

Carrier delays, weather, transportation disruptions, labour disruptions, peak-season volumes, incorrect addresses, and other circumstances beyond our reasonable control may result in delays.

5. Shipping Charges

Shipping charges may be calculated based on factors including:

  • destination;

  • package size and weight;

  • number of items;

  • shipping method;

  • dimensional weight;

  • remote-area surcharges; and

  • applicable carrier rates.

The applicable shipping charge will generally be displayed during checkout before you complete your purchase.

PartsConnect Ltd. may offer free or discounted shipping promotions from time to time. Promotional shipping offers may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or other conditions stated at the time of the promotion.

6. Free Shipping Promotions

When an order qualifies for free shipping, the offer generally applies only to eligible standard shipping services.

Free shipping may not include:

  • expedited or express shipping;

  • oversized products;

  • freight shipments;

  • remote-area surcharges;

  • special handling charges; or

  • other additional carrier fees.

Any applicable exclusions or minimum purchase requirements will be identified in the applicable promotion.

7. Oversized, Heavy, or Freight Shipments

Some appliance parts and equipment may be too large, heavy, fragile, or otherwise unsuitable for standard parcel delivery.

These products may require freight or specialized delivery.

Additional shipping charges may apply.

Where applicable, PartsConnect Ltd. may contact you before shipping if the actual shipping cost is materially different from the amount originally charged or estimated.

Freight deliveries may require the customer to be available to receive the shipment.

Customers should inspect freight shipments for visible damage upon delivery and should document any apparent damage with photographs.

8. Remote and Rural Addresses

Additional delivery time and charges may apply to remote, rural, northern, or otherwise difficult-to-service locations.

Certain carriers may impose remote-area surcharges or service restrictions.

If an additional charge is required to deliver your order, PartsConnect Ltd. may contact you before shipment.

If you do not wish to proceed with the additional charge, you may be offered the option of cancelling the affected portion of the order and receiving an applicable refund.

9. Tracking

Where tracking is available, tracking information will be provided by email after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Once tracking information has been provided, customers may also monitor their shipment directly through the applicable carrier.

PartsConnect Ltd. is not responsible for delays caused by a carrier after the shipment has been handed over to the carrier, subject to any rights or remedies available under applicable law.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify your:

  • name;

  • street address;

  • unit or apartment number;

  • city;

  • province or territory;

  • postal code; and

  • telephone number, where required.

If an order has not yet shipped, contact PartsConnect Ltd. as soon as possible if you need to correct your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional charges may apply if a package must be redirected, re-shipped, or recovered because an incorrect or incomplete address was provided.

11. Missed Deliveries

Depending on the carrier and service selected, a delivery may require a signature or may be left at the delivery address without a signature.

If a delivery attempt is unsuccessful, the carrier may leave a notice, redirect the shipment to a pickup location, or make another delivery attempt.

Customers are responsible for following the carrier's instructions to retrieve or arrange delivery of the shipment.

12. Packages Marked as Delivered

If the carrier's tracking information shows that a package has been delivered but you cannot locate it, please:

  1. Check around the delivery location and any designated safe areas.

  2. Check with household members, building management, reception, or neighbours where appropriate.

  3. Review the carrier's tracking information for delivery instructions or photographs.

  4. Contact the carrier directly where appropriate.

  5. Contact PartsConnect Ltd. if the package remains missing.

PartsConnect Ltd. may work with the carrier to investigate the shipment.

Please contact us promptly after discovering that a package is missing.

13. Damaged Packages

Please inspect your shipment as soon as reasonably possible after delivery.

If the package or product appears damaged:

  • take photographs of the exterior packaging;

  • take photographs of the shipping label;

  • take photographs of the damaged product and packaging materials; and

  • contact PartsConnect Ltd. as soon as possible.

Do not discard the packaging until we have advised you that it is no longer required.

We may require photographs or other information to process a damage claim with the shipping carrier or supplier.

14. Incorrect or Missing Items

If you receive an item that does not match your order, or if an item is missing from your shipment, please contact PartsConnect Ltd. as soon as possible.

Please provide your order number and, where applicable, photographs of the products and shipping label.

We will investigate the issue and, where the error is attributable to us, work with you to arrange an appropriate resolution.

15. Split Shipments

An order containing multiple products may be shipped in more than one package or from more than one location.

You may receive multiple tracking numbers and shipments at different times.

Unless otherwise stated, you will not be charged additional standard shipping fees solely because we split an order into multiple shipments.

16. Backordered Products

If a product is temporarily unavailable, PartsConnect Ltd. may contact you with an estimated restocking or shipping date.

Depending on the circumstances, we may:

  • hold the order until all products are available;

  • ship available products separately;

  • offer an alternative product;

  • cancel the unavailable product; or

  • issue an applicable refund.

Estimated restocking dates are provided by suppliers or manufacturers and are not guaranteed.

17. Special-Order Products

Special-order products are items that PartsConnect Ltd. does not normally stock and obtains specifically for a customer.

Special-order products may have longer processing and delivery times.

Estimated availability dates are estimates only and may be affected by manufacturer, supplier, transportation, or other delays.

Special-order products may be subject to separate cancellation and return restrictions as described in our Terms & Conditions and Return & Refund Policy.

18. Shipping and Order Changes

Once an order has been processed or shipped, PartsConnect Ltd. may be unable to make changes to the products, shipping address, or shipping method.

If you need to make a change, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before processing or shipment, but changes cannot be guaranteed.

19. Carrier Delays

PartsConnect Ltd. uses third-party shipping carriers to deliver orders.

Once an order has been transferred to the carrier, delivery timing is largely outside our control.

Carrier delays may result from circumstances including:

  • severe weather;

  • road closures;

  • transportation disruptions;

  • labour disruptions;

  • high seasonal volumes;

  • mechanical problems;

  • customs or regulatory delays;

  • incorrect or incomplete addresses;

  • remote-area delivery issues; or

  • other circumstances outside our reasonable control.

PartsConnect Ltd. will nevertheless make reasonable efforts to assist customers in resolving shipping issues.

20. Statutory Holidays

Orders are generally not processed or picked up by carriers on Canadian statutory holidays.

Shipping and processing times may therefore be extended during holiday periods.

During particularly busy periods, such as Black Friday, Christmas, Boxing Week, or other promotional events, processing and delivery times may also be longer than normal.

21. International Shipping

Unless specifically stated otherwise, PartsConnect Ltd. currently ships only within Canada.

If international shipping becomes available, additional terms may apply, including customs duties, taxes, brokerage fees, import requirements, and other charges.

22. Shipping Insurance and Claims

Where shipping insurance or carrier protection applies, PartsConnect Ltd. may submit a claim to the applicable carrier or shipping provider.

Customers agree to provide reasonable information and documentation required to investigate a shipping claim.

Carrier claims may require photographs, proof of purchase, packaging information, or other documentation.

23. Delivery to Businesses, Apartments, and Commercial Addresses

Customers shipping to apartments, condominiums, businesses, warehouses, or other commercial locations are responsible for providing any required unit, suite, building, buzzer, receiving-hours, or access information.

Additional delivery requirements may apply depending on the carrier and destination.

24. Pickup Options

If local pickup is offered for a particular order, the applicable pickup location, availability, and pickup instructions will be provided at checkout or by our customer-service team.

Customers should not travel to a pickup location until they have received confirmation that the order is ready for pickup.

Valid identification and order information may be required.

25. Shipping Contact Information

For questions regarding shipping, tracking, damaged shipments, missing packages, or delivery issues, please contact:

PartsConnect Ltd.
Website: AftermarketApplianceParts.ca
Email: [INSERT SHIPPING/CUSTOMER SERVICE EMAIL]
Phone: [INSERT PHONE NUMBER]
Hours: [INSERT BUSINESS HOURS]

Please include your order number whenever contacting us about an existing order.

26. Relationship to Our Other Policies

This Shipping Policy should be read together with our:

  • Terms & Conditions

  • Return & Refund Policy

  • Warranty Policy

  • Privacy Policy

If there is a conflict between this Shipping Policy and applicable law, the applicable law will prevail.

Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be excluded or waived.

PartsConnect Ltd. reserves the right to update this Shipping Policy from time to time. Any changes will be posted on AftermarketApplianceParts.ca with a revised "Last Updated" date.

Effective Date: [Oct 6 2026]