Refund policy

Return Policy

We want to make returns as simple and fair as possible. Please review the following return guidelines before placing your order.

30-Day Return Window

Most new, unused items may be returned within 30 days of delivery for a refund.

To qualify for a return:

  • Parts must be unused, uninstalled, and in original condition

  • Original packaging, labels, manuals, and hardware must be included

  • Items must be free from damage, grease, odors, scratches, or signs of installation

  • Electrical parts that have been installed are not returnable

Customer Is Responsible for Return Shipping

Customers are responsible for all return shipping costs unless:

  • We shipped the wrong item, or

  • The item arrived damaged or defective

We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Original shipping charges are non-refundable.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 20% of the purchase price.

Restocking fees help cover payment processing, inspection, repackaging, and inventory handling costs.

Returns that arrive damaged, incomplete, improperly packaged, or not in resalable condition may receive a higher deduction or be refused entirely.

Incorrectly Ordered Parts

Please verify part numbers and compatibility before ordering. Many appliance parts look similar but are not interchangeable.

Returns for incorrectly ordered parts are accepted only if the item:

  • Has not been installed or used

  • Is returned in resalable condition

  • Meets all return requirements listed above

No Diagnosis Guarantee

Customers are responsible for properly diagnosing their appliance before ordering parts.

We do not guarantee that a purchased part will fix your appliance issue, and parts returned due to incorrect diagnosis are still subject to:

  • Return shipping costs

  • Restocking fees

  • All standard return conditions

If you are unsure which part is needed, we recommend consulting a qualified appliance technician before ordering.

Non-Returnable Items

The following items are non-returnable:

  • Installed or used parts

  • Electrical components that have been installed

  • Special-order items

  • Clearance or final sale items

  • Parts returned without original packaging

  • Damaged or modified items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery with:

  • Your order number

  • Photos of the item and packaging

  • Description of the issue

We will work quickly to resolve the problem.

Return Authorization Required

Please contact us before sending any return. Unauthorized returns may be refused.

Returns should include:

  • Order number

  • Customer name

  • Reason for return

Refund Processing

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow:

  • 3–5 business days for inspection

  • Additional processing time by your payment provider or bank

Refunds may be reduced or denied if items are returned used, damaged, incomplete, or not in resalable condition.

Refused Deliveries

Orders refused at delivery or returned due to incorrect shipping information may be subject to:

  • Return shipping charges

  • Original outbound shipping charges

  • 20% restocking fee where applicable

Contact Us

For return requests or questions, please contact us through our store contact page before returning any items.