About Our Parts

Check out our featured product videos on Youtube. 

Take a look at our featured product video on the W10837240BBCM idler pulley by Choice Manufactured Parts and judge its quality for yourself:

W10837240BBCM ball-bearing idler pulley by Choice Manufactured Parts.

 

Why Choose PartsConnect Aftermarket Parts?

  • Quality comes first. The most important question when choosing a replacement part is whether it will perform as well as—or better than—the OEM equivalent. Because reliable repairs matter. Repair companies need parts they can confidently warranty, and homeowners expect repairs that last without premature failures.
  • We only source from reputable manufacturers. PartsConnect partners with established aftermarket suppliers such as Choice Manufactured Parts, whose team has over 50 years of combined experience developing appliance parts.
  • Backed by a strong warranty. We provide a 12-month warranty on parts sold through our store, compared to the 90-day warranty commonly offered on OEM parts.
  • Some aftermarket parts are improvements. Certain products improve on OEM designs. 
  • Not all aftermarket parts are created equal. While many low-quality parts are sold by unknown online sellers, reputable aftermarket manufacturers often produce parts that meet or exceed OEM standards.
  • Lower prices make repairs more affordable. In many cases, quality aftermarket parts cost significantly less than OEM alternatives—sometimes by more than 50%.
  • Affordable parts benefit everyone:

o Homeowners save money and are more likely to repair rather than replace appliances.
o Repair companies complete more jobs and increase customer satisfaction.
o Fewer appliances end up in landfills.

  • Competition is important. Some OEM manufacturers restrict distributors from selling aftermarket alternatives, limiting consumer choice and keeping prices high.

 

Aftermarket Parts Versus Original Equipment Manufacturer (OEM) Parts. Which is better?

  • Generalising statements are rarely accurate. The truth is that sometimes OEM parts are best, but in other cases aftermarket parts are of similar quality to, or better than their OEM equivalents. For example, it is well known in the automotive industry that some aftermarket suspension parts are far superior to OEM and built to withstand heavier duty applications. It is also widely understood that electronic components with software programming should almost always be replaced with OEM parts. 
  • Let's run a common scenario... A customer contacts you with a "no-heat" complaint on their dryer or range. Once on site, you diagnose the problem as being a faulty heat element. The OEM element is so expensive that after you add the cost of your service call, labor, and tax, the repair price exceeds half the cost of a brand new appliance. How likely do you think this customer is to proceed with repair or call you back in the future after getting the impression that basic repairs cost more than half of the price of a new appliance?
  • Now let's replay that scenario with a premium aftermarket part option that costs a fraction of the OEM price... you are able to offer a high quality repair at a much lower repair price, which increases the likelihood that the customer will choose to proceed with repair, and repeat business.
  • If you are an experienced technician, you will likely be able to spot several aftermarket improvements over OEM by simply watching some of our featured product videos. 

 

Our Vision:

 A marketplace where appliance owners have access to affordable, high-quality repair parts, manufacturers compete on price and quality, and fewer repairable appliances are discarded.

If you're a service business owner who shares this vision, we invite you to open a business account with us.